Since this agency took over for my prior agent a few years ago, I have been unable to get any kind of e-mail or voicemail support. The couple of times I have spoken to reps they have been unhelpful and/or talked down to me so I prefer to not waste time and/or energy speaking with them.
Submitting forms via the ERIE website leads to no response, and submitting forms on the agency associates website results in a “error; please try again” alert every time I try to reach them.
Their customer-first service model should allow for electronic communication in 2024.
